FREQUENTLY ASKED QUESTIONS
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PRIOR TO EVENT – GENERAL FAQ
Q: WHAT DOES GENERAL ADMISSION INCLUDE?
A: GENERAL ADMISSION GRANTS YOU ACCESS TO THE EVENT FLOOR, WHERE YOU CAN WATCH THE CELEBRITY GUESTS INTERACT WITH FANS FROM A DISTANCE, SHOP EXCLUSIVE MERCHANDISE, PURCHASE DRINKS AND RELAX AT THE BAR, AND TAKE PHOTOS WITH EVENT DECOR TO COMMEMORATE YOUR EXPERIENCE. GENERAL ADMISSION DOES NOT INCLUDE ANY PHOTO OPS OR AUTOGRAPH SESSIONS, WHICH MUST BE PURCHASED SEPARATELY. A SEPARATE GENERAL ADMISSION TICKET IS REQUIRED FOR EACH DAY OF THE EVENT.
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Q: ARE MY TICKETS MAILED TO ME OR DO I HAVE TO PICK THEM UP?
A: ALL TICKETS ARE DELIVERED ELECTRONICALLY AND WILL BE EMAILED TO YOU IMMEDIATELY AFTER CHECKOUT IS COMPLETE. NO PHYSICAL TICKETS WILL BE MAILED.
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Q: I CAN’T FIND MY TICKETS! CAN YOU HELP ME?
A: WE RECOMMEND DOWNLOADING YOUR TICKETS TO YOUR DEVICE IMMEDIATELY AFTER PURCHASE AND SAVING A COPY FOR YOUR RECORDS. IF YOU DO NOT RECEIVE YOUR TICKET VIA EMAIL WITHIN 24 HOURS, PLEASE CONTACT US AT INFO@FRIENDSWITHBENEFITEVENTS.COM, AS YOUR EMAIL MAY HAVE BEEN ENTERED INCORRECTLY. PLEASE NOTE THAT WE CANNOT RETRIEVE TICKETS ON THE DAY OF THE EVENT, SO BE SURE TO CHECK YOUR EMAILS IN ADVANCE.
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Q: IF I BUY ADMISSION BUT DON’T BUY ANY PHOTOS OR AUTOGRAPHS, WILL I GET TO MEET THE CELEBRITY GUESTS?
A: NO, GENERAL ADMISSION ALONE DOES NOT INCLUDE MEETING THE CELEBRITY GUESTS. TO INTERACT WITH A SPECIFIC CELEBRITY, YOU MUST PURCHASE A PHOTO OP OR AUTOGRAPH TICKET FOR THAT GUEST.
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Q: WILL WE BE ABLE TO SEE THE CELEBRITY GUESTS EVEN WITHOUT A PHOTO OP OR AUTOGRAPH TICKET?
A: YES, GENERAL ADMISSION GRANTS YOU ACCESS TO SEE THE CELEBRITY GUESTS FROM A DISTANCE DURING THE EVENT.
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Q: IS __________ GOING TO BE ANNOUNCED SOON?
A: CELEBRITY GUESTS ARE ANNOUNCED AS SOON AS WE RECEIVE THEIR SIGNED CONTRACTS. ANNOUNCEMENTS CAN OCCUR UP TO TWO WEEKS BEFORE THE EVENT, SO PLEASE STAY TUNED!
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Q: WILL YOU ANNOUNCE WHEN A CELEBRITY GUEST IS DEFINITELY NOT COMING?
A: WE ALWAYS DO OUR BEST TO ANNOUNCE WHEN A CELEBRITY GUEST HAS DECLINED. IF NO ANNOUNCEMENT IS MADE, IT IS EITHER DUE TO A SITUATION WE MUST RESPECT OR BECAUSE WE HAVE NOT YET RECEIVED A RESPONSE FROM THE GUEST.
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Q: I HESITATE TO BUY TICKETS IF I DON’T KNOW WHO I AM PAYING TO SEE. CAN YOU ANNOUNCE ALL THE CELEBRITY GUESTS BEFORE PUTTING TICKETS ON SALE?
A: UNFORTUNATELY, WE CANNOT WAIT FOR ALL CONTRACTS TO BE FINALIZED BEFORE SELLING TICKETS. YOU MAY CHOOSE TO WAIT UNTIL YOUR FAVORITE CELEBRITY IS ANNOUNCED, BUT WE DO NOT RECOMMEND PURCHASING TICKETS FOR ONLY ONE SPECIFIC GUEST, AS THERE'S ALWAYS THAT SMALL POSSIBILITY THAT THEY COULD CANCEL. WE ASSURE YOU WE WOULD DO IT DIFFERENTLY IF WE COULD!
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Q: WILL THERE BE Q&A PANELS LIKE OTHER CONVENTIONS?
A: NO. WE ARE NOT A TRADITIONAL CONVENTION, SO OUR EVENTS ARE DESIGNED A LITTLE DIFFERENTLY. WE OMIT Q&A PANELS TO GIVE YOU MORE TIME TO INTERACT WITH CELEBRITY GUESTS DURING PHOTO OPS AND AUTOGRAPH SESSIONS.
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Q: WHY WON’T YOU ADD MORE OF A SOLD-OUT ITEM?
A: WE LIMIT THE QUANTITY OF EACH ITEM TO ENSURE THE EVENT RUNS SMOOTHLY AND TO MAINTAIN A COMFORTABLE, INTIMATE EXPERIENCE FOR EVERYONE. PHOTO OPS AND AUTOGRAPHS HAVE SET CAPACITY TO KEEP SESSIONS ON SCHEDULE.
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Q: WHEN WILL WE RECEIVE THE EVENT SCHEDULES?
A: SCHEDULES ARE USUALLY RELEASED ABOUT ONE WEEK BEFORE THE EVENT, ONCE ALL CELEBRITY GUESTS HAVE BEEN CONFIRMED.
PLEASE NOTE: SCHEDULES ARE SUBJECT TO CHANGE AT ANY TIME DUE TO UNFORESEEN CIRCUMSTANCES BEYOND OUR CONTROL.
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Q: I’M LOOKING FOR PLACES TO STAY. DO YOU HAVE ANY RECOMMENDATIONS?
A: WE RECOMMEND BOOKING HOTELS IN THE DOWNTOWN AREA TO BE CLOSEST TO THE EVENT. MANY ONE TREE HILL SCENES WERE FILMED IN DOWNTOWN WILMINGTON, AND YOU’LL BE WITHIN WALKING DISTANCE OF FOOD, SHOPPING, AND NIGHTLIFE.
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Q: I’M NOT ABLE TO MAKE IT TO THIS EVENT. WILL YOU BE HAVING ANOTHER EVENT THIS YEAR?
A: WE ARE ALWAYS WORKING BEHIND THE SCENES ON FUTURE EVENTS, INCLUDING SMALLER EXPERIENCES. AS SOON AS AN EVENT IS CONFIRMED AND WE HAVE DETAILS TO SHARE, WE WILL MAKE AN OFFICIAL ANNOUNCEMENT.
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Q: I’M TRYING TO BUY TICKETS BUT CAN’T LOG IN. AM I DOING SOMETHING WRONG?
A: IF YOU’RE UNABLE TO LOG IN, IT’S LIKELY BECAUSE TICKETS ARE CURRENTLY IN A TRIC MEMBER–ONLY PRESALE WINDOW. DURING THESE TIMES, THE WEBSITE IS TEMPORARILY LOCKED FOR MEMBERS ONLY. PLEASE CHECK BACK IN ABOUT AN HOUR, AND PUBLIC ACCESS SHOULD BE AVAILABLE.
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Q: DO I NEED TO BE A TRIC MEMBER TO PURCHASE TICKETS FOR YOUR EVENTS?
A: NO. A TRIC MEMBERSHIP IS NOT REQUIRED TO PURCHASE TICKETS. ANY MENTION OF MEMBERSHIPS BEING IN GOOD PAYMENT STANDING APPLIES ONLY TO CURRENT TRIC MEMBERS.
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Q: HOW DO YOU BECOME A TRIC MEMBER?
A: TRIC MEMBERSHIPS ARE CURRENTLY OPEN FOR 2026 AND WILL BE AVAILABLE THROUGH JANUARY 31, 2026. IF YOU MISS THIS ENROLLMENT PERIOD, NEW MEMBERSHIPS WILL OPEN AGAIN IN JANUARY 2027.
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Q: IF I HAVEN’T RECEIVED A RESPONSE YET, SHOULD I MESSAGE YOUR STAFF THROUGH THEIR PERSONAL SOCIAL MEDIA ACCOUNTS?
A: NO. PLEASE DO NOT MESSAGE OUR STAFF THROUGH THEIR PERSONAL SOCIAL MEDIA. THOSE ACCOUNTS ARE RESERVED FOR PERSONAL USE ONLY. WE DO OUR BEST TO BE AS ACCESSIBLE AS POSSIBLE—PLEASE DIRECT ALL QUESTIONS, COMMENTS, AND CONCERNS REGARDING UPCOMING EVENTS TO INFO@FRIENDSWITHBENEFITEVENTS.COM.
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Q: CAN YOU HELP ME WITH MY TICKETS THROUGH DIRECT MESSAGES?
A: UNFORTUNATELY, NO. WHILE IT MAY SEEM EASIER TO SEND A DM, WE MAY NOT BE ABLE TO COMPLETE TICKET REQUESTS ON OUR PHONES AND COULD OVERLOOK IT. PLEASE SEND ALL TICKETING QUESTIONS, ISSUES, OR REQUESTS TO INFO@FRIENDSWITHBENEFITEVENTS.COM.
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Q: I EMAILED AND SENT A DIRECT MESSAGE 2 DAYS AGO. WHEN CAN I EXPECT A RESPONSE?
A: PLEASE CONTACT US THROUGH ONLY ONE METHOD FOR EACH QUESTION. THIS HELPS US RESPOND TO EVERYONE MORE QUICKLY. ALLOW 3–5 DAYS FOR A REPLY, AS THERE ARE ONLY TWO OF US MANAGING SOCIAL MEDIA, EMAILS, AND EVENT PLANNING.
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Q: ARE THERE ANY AGE RESTRICTIONS FOR FWB EVENTS?
A: NO, THERE ARE NO AGE RESTRICTIONS UNLESS SPECIFICALLY NOTED FOR AN EVENT.
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Q: MY CARD WAS DECLINED BUT I KNOW I HAVE FUNDS. WHAT SHOULD I DO?
A: FIRST, TRY CLEARING YOUR BROWSER’S COOKIES AND HISTORY, THEN ATTEMPT THE PURCHASE AGAIN—THIS FIXES THE ISSUE FOR MOST ATTENDEES. IF IT STILL DOESN’T WORK, CONTACT YOUR BANK TO ENSURE THE TRANSACTION ISN’T BEING BLOCKED.
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Q: WHY ARE THE PRICES SO HIGH?
A: WE UNDERSTAND PRICES MAY SEEM HIGH, BUT WE WORK HARD TO KEEP THEM AS FAIR AS POSSIBLE. MANY UNSEEN EXPENSES—INCLUDING VENUE COSTS, EQUIPMENT RENTALS, CELEBRITY GUEST FEES, AND DECOR—GO INTO MAKING THESE EVENTS HAPPEN. ANY PROCEEDS AFTER EXPENSES ARE DONATED TO CHARITY. OUR PRICES ARE COMPARABLE TO OTHER CONVENTION COMPANIES.
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Q: ARE TICKETS AND DONATIONS TAX-DEDUCTIBLE?
A: NO. SINCE FWB IS NO LONGER A NONPROFIT ORGANIZATION, TICKET PURCHASES AND DONATIONS ARE NOT TAX-DEDUCTIBLE. HOWEVER, SOME OF THE PROCEEDS FROM TICKETS AND DONATIONS WILL STILL SUPPORT CHARITIES PARTNERED WITH FWB EVENTS.
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Q: HOW DO I BECOME A SPONSOR?
A: PLEASE EMAIL US AT INFO@FRIENDSWITHBENEFITEVENTS.COM TO REQUEST A SPONSORSHIP PACKET.
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VOLUNTEER FAQ​
Q: WHAT DOES A VOLUNTEER DO?
A: VOLUNTEERS HELP WITH ANY AND ALL EVENT OPERATIONS AS NEEDED. THIS CAN INCLUDE ASSISTING GUESTS, MONITORING DOORS, PROVIDING PERSONAL ASSISTANCE, CHECKING IN ATTENDEES, AND MORE. VOLUNTEERS MUST BE FRIENDLY, PROFESSIONAL, PATIENT, AND PUNCTUAL.
Q: WHAT IF I AM ATTENDING THE EVENT AS A FAN BUT STILL WANT TO VOLUNTEER?
A: WE RECOMMEND NOT VOLUNTEERING IF YOU DON’T WANT TO MISS PARTS OF THE EVENT OR IF YOU PLAN TO PURCHASE MULTIPLE PHOTO OPS OR AUTOGRAPHS.
Q: DO I GET A FREE ADMISSION TICKET AS A VOLUNTEER?
A: ALL VOLUNTEERS RECEIVE A BADGE AND T-SHIRT, WHICH ALLOWS ENTRY INTO THE EVENT AREAS. HOWEVER, THESE BADGES DO NOT INCLUDE SPECIAL ACCESS TO EVENTS SUCH AS SPORTS GAMES, BANQUETS, COCKTAIL PARTIES, OR CONCERTS, UNLESS SPECIFICALLY STATED BY FWB EVENTS.
Q: WHEN WILL I KNOW IF I AM ACCEPTED OR NEEDED AS A VOLUNTEER?
A: VOLUNTEER CONFIRMATIONS ARE TYPICALLY SENT 1–2 MONTHS BEFORE THE EVENT. IF YOU ARE ACCEPTED, YOU WILL RECEIVE AN EMAIL FROM US.
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REFUNDS/UPGRADES/EXCHANGES/RESELLING FAQ
Q: IF I’M NOT ABLE TO ATTEND, CAN I GET A REFUND?
A: NO, WE DO NOT OFFER REFUNDS UNDER ANY CIRCUMSTANCE. HOWEVER, WE DO OFFER A 50% CREDIT ON ANY SOLD-OUT ITEMS. PLEASE REVIEW OUR REFUNDS POLICY BEFORE PURCHASING TICKETS.
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Q: CAN I RESELL MY TICKETS IF I CAN NO LONGER ATTEND?
A: NO. ALL TICKETS ARE NON-TRANSFERABLE. PLEASE REVIEW OUR RESELLING OF TICKETS POLICY BEFORE PURCHASING.
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Q: WHY CAN’T I JUST SELL MY TICKETS TO A FRIEND? WHY ARE TICKETS NON-TRANSFERABLE?
A: TICKETS ARE NON-TRANSFERABLE TO PROTECT ATTENDEES FROM SCAMS OR FAKE TICKETS AND TO PREVENT SCALPING. THIS ENSURES EVERYONE HAS A FAIR AND EQUAL CHANCE TO ATTEND. ONCE PURCHASED, TICKETS CANNOT BE TRANSFERRED FOR ANY REASON.
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Q: WHAT IF THE ONLY CELEBRITY GUEST I HAVE A PHOTO OP WITH CANCELS? CAN I GET A REFUND ON MY GENERAL ADMISSION TICKET SINCE THAT’S THE ONLY PERSON I WANTED TO SEE?
A: UNFORTUNATELY, NO. GENERAL ADMISSION TICKETS ARE NON-REFUNDABLE FOR ANY REASON. WE DO NOT RECOMMEND ATTENDING THE EVENT FOR JUST ONE SPECIFIC GUEST.
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Q: IF I BUY AN INDIVIDUAL PHOTO BUT WANT TO UPGRADE TO A DUO OR GROUP, CAN I DO THAT AND PAY THE DIFFERENCE?
A: UNFORTUNATELY, NO. UPGRADES OR EXCHANGES ARE NOT ALLOWED.
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Q: IN A CIRCUMSTANCE WHERE AN EVENT IS CANCELED OR A CELEBRITY GUEST IS UNABLE TO ATTEND, HOW LONG WILL IT TAKE TO RECEIVE A REFUND?
A: IF A REFUND IS REQUIRED DUE TO EVENT CANCELLATION OR A CELEBRITY GUEST UNABLE TO ATTEND, FULL REFUNDS WILL BE PROCESSED WITHIN 30 BUSINESS DAYS.
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DAY OF EVENT - GENERAL FAQ​
Q: WHERE IS THE EVENT LOCATED?
A: EACH EVENT HAS A SPECIFIC LOCATION. THE ADDRESS FOR YOUR EVENT WILL BE LISTED ON YOUR TICKET.
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Q: WHERE DO I PARK?
A: PARKING DEPENDS ON THE EVENT LOCATION. MOST VENUES HAVE AN ATTACHED PARKING LOT, EXCEPT FOR EVENTS HELD AT TRIC, WHICH OFFERS STREET PARKING ONLY.
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A: PLEASE REFER TO OUR OFFICIAL BAG POLICY FOR ALL GUIDELINES ON ALLOWED BAGS.
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Q: DO YOU HAVE A COAT CHECK/BAG CHECK? CAN I BRING MY LUGGAGE IF I’M COMING OR GOING FROM MY HOTEL?
A: WE DO NOT OFFER COAT OR BAG CHECK, AND LUGGAGE IS NOT ALLOWED AT THE EVENT. PLEASE MAKE ARRANGEMENTS BEFORE ARRIVING, AS ANY LUGGAGE BROUGHT IN WILL NOT BE PERMITTED. ALL BAGS MUST COMPLY WITH OUR APPROVED BAG POLICY.
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Q: WHY CAN’T I WEAR A TRIC SHIRT?
A: OUR STAFF AND VOLUNTEERS WEAR TRIC SHIRTS SO THEY ARE EASILY IDENTIFIABLE FOR QUESTIONS OR EMERGENCIES. PLEASE DO NOT WEAR TRIC SHIRTS TO AVOID CONFUSION.
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Q: WHAT TYPES OF SHOES CAN I WEAR?
A: WE RECOMMEND COMFORTABLE SHOES, AS YOU MAY BE ON YOUR FEET MOST OF THE DAY. HEELS ARE NOT ALLOWED AT ANY EVENT.
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Q: IS THERE A PLACE TO CHANGE MY CLOTHES?
A: YES, BATHROOMS ARE AVAILABLE ON SITE IF YOU NEED TO CHANGE DURING THE EVENT.
Q: I CAN’T FIND MY TICKETS! CAN YOU HELP ME?
A: UNFORTUNATELY, WE CANNOT RETRIEVE TICKETS ON THE DAY OF THE EVENT. PLEASE CHECK YOUR EMAILS AND DOWNLOAD OR PRINT YOUR TICKETS IN ADVANCE TO ENSURE YOU HAVE ACCESS.
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Q: AM I ALLOWED TO LEAVE AND RE-ENTER AFTER MY GENERAL ADMISSION TICKET HAS BEEN SCANNED?
A: RE-ENTRY IS NOT PERMITTED DURING BASKETBALL GAME EVENTS, PRESS CONFERENCES, OR PEP RALLIES. FOR ALL OTHER EVENTS, RE-ENTRY IS ALLOWED UNLESS OTHERWISE SPECIFIED, AND YOU ARE WELCOME TO COME AND GO AS NEEDED.
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Q: WHAT IS THERE TO DO DURING THE EVENT BESIDES PHOTOS AND AUTOGRAPHS?
A: ENJOY THE EXPERIENCE AS IT UNFOLDS! YOU CAN WATCH CELEBRITY GUESTS INTERACT WITH FANS FROM A DISTANCE, SHOP EXCLUSIVE MERCHANDISE, GRAB A BRAIN BLASTER AND HANG OUT AT THE BAR, AND TAKE PHOTOS WITH EVENT DECOR TO COMMEMORATE YOUR EXPERIENCE. HOWEVER, WE HIGHLY RECOMMEND PURCHASING PHOTO OPS AND AUTOGRAPHS FOR THE MOST IMMERSIVE EXPERIENCE.
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Q: WILL THERE BE FOOD, DRINKS, AND MERCHANDISE AVAILABLE FOR PURCHASE?
A: DEPENDING ON THE EVENT VENUE, CONCESSIONS MAY BE AVAILABLE ON SITE. FOR EVENTS HELD AT TRIC, WE PLAN TO HAVE FOOD TRUCKS SET UP OUTSIDE AND WILL MAKE AN ANNOUNCEMENT ONCE THEY ARE CONFIRMED. WE ENCOURAGE YOU TO SUPPORT AND SHOW APPRECIATION TO THE FOOD TRUCKS JOINING US.
OTHMERCH WILL ALSO BE ON SITE, OFFERING EXCLUSIVE ONE TREE HILL MERCHANDISE FOR PURCHASE.
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Q: CAN I BRING IN MY OWN FOOD AND DRINKS?
A: NO. OUTSIDE FOOD AND BEVERAGES ARE NOT PERMITTED INSIDE THE VENUES.
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Q: CAN I PURCHASE TICKETS AT THE EVENT?
A: TICKETS ARE SOLD ONLINE, BUT IF ANY REMAIN, THEY CAN BE PURCHASED THROUGH OUR WEBSITE ON THE DAY OF THE EVENT. WE STRONGLY RECOMMEND BUYING IN ADVANCE.
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Q: WHY DO YOU HAVE A SECURITY TEAM POSTED TO ESCORT THE CELEBRITIES?
A: THE SECURITY TEAM IS IN PLACE FOR EVERYONE’S SAFETY—NOT JUST THE CELEBRITIES. THEY HELP MAINTAIN ORDER, ENSURE EVENTS RUN SMOOTHLY, AND MAKE SURE ALL ATTENDEES FEEL SAFE AND PROTECTED DURING THE EVENT.
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Q: WHAT IF AN EVENT IS RUNNING LATE?
A: WE WILL DO OUR BEST TO ANNOUNCE ANY SCHEDULE CHANGES BOTH ON OUR SOCIAL MEDIA (INSTAGRAM OR FACEBOOK—WE RECOMMEND TURNING ON NOTIFICATIONS FOR UPDATES) AND IN PERSON AT THE EVENT VENUE. PLEASE BE PATIENT, AS DELAYS CAN HAPPEN DUE TO UNFORESEEN CIRCUMSTANCES.
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PHOTO OP & AUTOGRAPH FAQ
Q: DO WE NEED A GENERAL ADMISSION TICKET TO REDEEM PHOTO OPS?
A: YES! A GENERAL ADMISSION TICKET IS REQUIRED TO REDEEM ANY PHOTO OP OR AUTOGRAPH TICKETS. PLEASE NOTE, GENERAL ADMISSION DOES NOT INCLUDE PHOTO OPS OR AUTOGRAPHS—ALL TICKETS ARE SOLD SEPARATELY. THERE IS A SEPARATE GENERAL ADMISSION TICKET FOR EACH DAY OF THE EVENT.
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Q: HOW MANY ATTENDEES CAN APPEAR IN ONE PHOTO OP?
A: TWO ATTENDEES, EACH WITH A GENERAL ADMISSION TICKET, CAN APPEAR TOGETHER IN A SINGLE PHOTO OP AT THE STANDARD PRICE.
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Q: IF I HAVE ONE GENERAL ADMISSION TICKET AND TWO ATTENDEES ARE ALLOWED IN A PHOTO OP, DOES MY FRIEND, SPOUSE, ETC. NEED A GENERAL ADMISSION TICKET TO BE IN THE PHOTO WITH ME?
A: YES! ANYONE ENTERING THE VENUE MUST HAVE A GENERAL ADMISSION TICKET. IF TWO ATTENDEES WANT TO SHARE A SINGLE PHOTO OP, EACH MUST STILL HAVE A GENERAL ADMISSION TICKET. IF EACH ATTENDEE WANTS THEIR OWN PHOTO, A SEPARATE PHOTO OP TICKET MUST BE PURCHASED PER PERSON. (CHILDREN 5 AND UNDER DO NOT REQUIRE A GENERAL ADMISSION TICKET.)
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Q: I KNOW TWO ATTENDEES MAY PARTICIPATE IN A PHOTO OP FOR THE INITIAL PRICE, BUT WE HAVE THREE PEOPLE WHO WANT TO BE IN THE PHOTO. CAN WE PAY EXTRA TO ADD A THIRD PERSON?
A: UNFORTUNATELY, NO. EACH PHOTO OP ALLOWS A MAXIMUM OF TWO ATTENDEES PER PHOTO.
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Q: CAN MY CHILD BE IN THE PHOTO WITH ME?
A: YES! CHILDREN 5 YEARS OLD OR YOUNGER ARE ADMITTED FOR FREE AND CAN JOIN THE PHOTO. CHILDREN OVER 5 MUST HAVE A GENERAL ADMISSION TICKET AND WILL COUNT AS ONE OF THE ATTENDEES IN THE PHOTO.
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Q: IF I HAVE A DUO PHOTO OP AND ONE CELEBRITY GUEST IS UNABLE TO ATTEND, CAN I JUST GET AN INDIVIDUAL PHOTO OP WITH THE OTHER CELEBRITY GUEST?
A: IF A CELEBRITY GUEST IS UNABLE TO ATTEND, ANY OF THEIR INDIVIDUAL OR DUO PHOTO OPS, AS WELL AS THEIR AUTOGRAPHS, WILL BE AUTOMATICALLY REFUNDED. IF YOU STILL WANT A PHOTO OP WITH THE OTHER CELEBRITY GUEST FROM YOUR DUO PHOTO OP, YOU MUST PURCHASE A NEW PHOTO OP WITH THEM.
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Q: IF I MISS OUT ON BUYING AN INDIVIDUAL PHOTO WITH A CELEBRITY GUEST, CAN I PURCHASE A DUO PHOTO AND ASK THE OTHER GUEST TO STEP OUT?
A: NO. THIS IS NOT PERMITTED AND WILL NOT BE TOLERATED. ANY ATTEMPT TO DO SO MAY RESULT IN REMOVAL FROM THE EVENT AND A POSSIBLE BAN FROM FUTURE FWB EVENTS. WE ARE COMMITTED TO ENSURING ALL CELEBRITY GUESTS ARE TREATED WITH RESPECT AND APPRECIATION AT ALL TIMES.
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Q: HOW WILL I KNOW WHAT TIME EACH PHOTO OP AND AUTOGRAPH SESSION IS?
A: THE SCHEDULE WILL BE POSTED ON OUR WEBSITE AND SOCIAL MEDIA, AND WILL ALSO BE SENT VIA EMAIL APPROXIMATELY 7 DAYS PRIOR TO THE EVENT.
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Q: WHAT TIME SHOULD I ARRIVE FOR MY PHOTO OP? HOW EARLY CAN I LINE UP?
A: PLEASE ARRIVE AT LEAST 15 MINUTES BEFORE YOUR SCHEDULED PHOTO OP OR AUTOGRAPH TIME. YOU MAY NOT LINE UP BEFORE THE START TIME UNLESS DIRECTED BY A VOLUNTEER OR STAFF MEMBER. FOR EXAMPLE, IF A PHOTO OP IS SCHEDULED FROM 1:00 PM–2:00 PM, LINEUP WILL BEGIN AT 1:00 PM.
Q: IF I BUY MULTIPLE PHOTOS AND AUTOGRAPHS THAT ARE SCHEDULED AT THE SAME TIME, WILL I GET THEM ALL?
A: YES! AS LONG AS YOU ARE IN LINE FOR THE SCHEDULED PHOTO OP AND/OR AUTOGRAPH, WE WILL MAKE SURE YOU RECEIVE THEM. IF YOU HAVE OVERLAPPING PHOTO OPS OR AUTOGRAPHS, PLEASE FIND A VOLUNTEER FOR ASSISTANCE WITH YOUR SCHEDULE. IF ONE SESSION IS A 30-MINUTE TIME BLOCK AND ANOTHER IS A 60-MINUTE TIME BLOCK, WE RECOMMEND ATTENDING THE 30-MINUTE SESSION FIRST, AS IT WILL END SOONER.
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Q: IF MY FLIGHT IS AT _______ AND PHOTOS/AUTOGRAPHS START AT _______, WILL I BE ABLE TO GET MY PHOTO OP OR AUTOGRAPH BEFORE I LEAVE? WILL I BE REFUNDED IF I MISS IT?
A: WE DO NOT OFFER REFUNDS FOR PHOTO OPS OR AUTOGRAPHS MISSED DUE TO FLIGHT SCHEDULES. WE STRONGLY RECOMMEND NOT FLYING IN OR OUT ON EVENT DAYS, AS BOTH EVENTS AND FLIGHTS MAY EXPERIENCE UNEXPECTED DELAYS.
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Q: IF I MISS MY PHOTO OP OR AUTOGRAPH, WHAT SHOULD I DO?
A: PLEASE FIND A VOLUNTEER IMMEDIATELY. WE WILL DO OUR VERY BEST TO ACCOMMODATE YOU, BUT WE CANNOT GUARANTEE A MAKEUP DUE TO UNFORESEEABLE CIRCUMSTANCES, SUCH AS A CELEBRITY GUEST HAVING ALREADY DEPARTED FOR THE DAY.
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Q: WILL I BE ABLE TO VIEW MY PHOTO TO MAKE SURE IT LOOKS GOOD BEFORE LEAVING THE PHOTO OP?
A: VOLUNTEERS ARE ASSIGNED TO REVIEW PHOTOS IMMEDIATELY AFTER THEY ARE TAKEN TO ENSURE EYES ARE OPEN AND THE IMAGE IS CLEAR AND NOT BLURRY.
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Q: WHAT IF MY EYES ARE CLOSED IN MY PHOTO?
A: PLEASE FIND A VOLUNTEER AS SOON AS POSSIBLE SO WE CAN ARRANGE TO HAVE THE PHOTO RETAKEN.​
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​​​​​​​​​​​​​​​​​​​Q: WILL I BE ABLE TO REQUEST A POSE WITH THE CELEBRITY GUEST?
A: THIS IS AT THE CELEBRITY GUEST’S DISCRETION. WE WILL LET YOU KNOW AHEAD OF TIME IF POSES ARE PERMITTED FOR EACH PHOTO OP.
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Q: WILL THERE BE MIRRORS AVAILABLE SO I CAN CHECK MYSELF BEFORE PHOTOS?
A: MIRRORS ARE AVAILABLE IN THE BATHROOMS. IF YOU’D LIKE TO CHECK YOUR APPEARANCE RIGHT BEFORE YOUR PHOTO OP, WE RECOMMEND BRINGING A SMALL COMPACT MIRROR.
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Q: CAN I HUG THE CELEBRITY GUEST BEFORE THE PHOTO?
A: NO. PLEASE RESPECT ALL PERSONAL BOUNDARIES OF OUR CELEBRITY GUESTS. ANY INAPPROPRIATE BEHAVIOR WILL RESULT IN IMMEDIATE REMOVAL FROM THE EVENT AND A BAN FROM ALL FUTURE FWB EVENTS.
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Q: HOW LONG AM I ABLE TO TALK TO THE CELEBRITY GUEST DURING PHOTO OPS AND AUTOGRAPHS?
A: PHOTO OPS AND AUTOGRAPHS ARE VERY QUICK AND LIMITED TO A BRIEF GREETING AND THANK YOU.
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Q: CAN MY FRIEND RECORD MY INTERACTION?
A: THIS IS AT THE CELEBRITY GUEST’S DISCRETION, AS SOME CONTRACTS PROHIBIT RECORDING FAN INTERACTIONS. IF YOUR FRIEND IS NOT PARTICIPATING IN THE PHOTO OP OR AUTOGRAPH, THEY MAY BE ALLOWED TO STAND OFF TO THE SIDE AT AN APPROVED DISTANCE AND RECORD. FWB EVENTS RESERVE THE RIGHT TO ASK ANY ATTENDEE TO STOP RECORDING AT ANY TIME.
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Q: WHEN WILL I GET MY PHOTOS?
A: PHOTOS ARE TYPICALLY AVAILABLE ALMOST IMMEDIATELY. OUR PHOTOGRAPHERS WORK HARD TO UPLOAD EVERYTHING AS QUICKLY AS POSSIBLE. HOWEVER, IN THE EVENT OF EXTENUATING CIRCUMSTANCES (SUCH AS WI-FI ISSUES OR EQUIPMENT MALFUNCTIONS), THERE MAY BE A DELAY. REST ASSURED, YOUR PHOTOS WILL BE DELIVERED AS SOON AS POSSIBLE.
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Q: WILL MY PHOTO BE PRINTED SO I CAN HAVE IT SIGNED?
A: NO, WE DO NOT HAVE PRINTERS ON SITE TO PRINT PHOTOS. IF YOU WOULD LIKE A PHOTO PRINTED FOR AUTOGRAPHS, YOU WILL NEED TO MAKE YOUR OWN ARRANGEMENTS.
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Q: HOW MANY ITEMS CAN I GET SIGNED WITH AN AUTOGRAPH TICKET?
A: ONE AUTOGRAPH TICKET IS VALID FOR SIGNING ONE ITEM ONLY.
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Q: WHAT AM I ALLOWED TO BRING TO BE SIGNED?
A: YOU MAY BRING ANY ITEM THAT IS DEEMED APPROPRIATE. IF AN ITEM IS CONSIDERED INAPPROPRIATE, THE CELEBRITY GUEST RESERVES THE RIGHT TO DECLINE SIGNING IT.
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Q: WILL YOU HAVE HEADSHOTS AVAILABLE TO PURCHASE FOR SIGNING?
A: NO, WE WILL NOT HAVE HEADSHOTS FOR SALE. OTHER MERCHANDISE WILL BE AVAILABLE FOR SIGNING, BUT IF YOU WOULD LIKE A HEADSHOT SIGNED, YOU ARE WELCOME TO BRING YOUR OWN.
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Q: CAN I TAKE A SELFIE AT THE AUTOGRAPH TABLE?
A: NO. AN AUTOGRAPH TICKET IS FOR AN AUTOGRAPH ONLY. PHONES ARE NOT ALLOWED AT THE AUTOGRAPH TABLES, AND YOU WILL BE ASKED TO PUT YOUR PHONE AWAY WHILE IN LINE.
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Q: CAN I GET A PERSONALIZED AUTOGRAPH?
A: PERSONALIZATION IS UP TO THE CELEBRITY GUEST’S DISCRETION. WE WILL LET YOU KNOW BEFORE THE AUTOGRAPH IF PERSONALIZED SIGNATURES ARE ALLOWED.
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IF THERE IS A QUESTION WE HAVEN’T COVERED, PLEASE JOIN OUR FACEBOOK GROUP! THIS IS A GREAT WAY TO FIND ALL EVENT INFORMATION AND SEE QUESTIONS FROM OTHER FANS THAT MAY HELP ANSWER YOUR OWN. USE THE SEARCH BAR TO LOOK FOR QUESTIONS SIMILAR TO YOURS. IF YOU STILL CAN’T FIND AN ANSWER, PLEASE EMAIL US AT INFO@FRIENDSWITHBENEFITEVENTS.COM